How do I report a phishing attempt that claims to be from Wix?

If you receive an email, forward the full message with technical headers to reportphishing@wix.com. If it comes through your site’s contact form, mark it as spam in your Wix Inbox. Guidance: https://support.wix.com/en/article/identifying-and-reporting-phishing

What should I do if I already clicked a link or replied to the scam?

Immediately change your Wix password, enable two factor authentication, and contact official Wix Support. Do not provide any additional information to the sender.

Can scammers suspend or deactivate my Wix account?

No. Only Wix can manage account status. Legitimate notices will appear in your Wix Dashboard or come from verified @wix.com communication channels.

Why do scammers use my website’s contact form?

Submitting through your own form makes the message look more credible. Wix will not deliver security warnings through your site’s contact form. Tips: https://support.wix.com/en/article/identifying-and-reporting-phishing

What are the most common signs of a phishing scam targeting Wix users?

Red flags include a sender that is not @wix.com, non Wix phone numbers, urgent or threatening language, grammar errors, generic greetings, and links to unofficial websites. Reference: https://support.wix.com/en/article/identifying-and-reporting-phishing

Will Wix ever ask for my password or payment info by email?

No. Wix will never request your password or sensitive information via email, chat, or form submissions.

How can I reduce spam and phishing submissions on my Wix site?

Enable CAPTCHA and spam filters on your forms, keep apps updated, and regularly review your Wix Inbox to mark suspicious messages as spam. Best practices: https://support.wix.com/en/article/identifying-and-reporting-phishing

Where can I learn more about Wix security and malware policies?

Review Wix’s malware policy and phishing guidance: https://support.wix.com/en/article/site-reported-for-malware and https://support.wix.com/en/article/identifying-and-reporting-phishing

Wix Websites Are Malware-Free — Don’t Fall for the Scam

Q: What does Wix say about malware on their platform?

Wix states that all Wix websites are malware free. Risk can be introduced only if you add unsafe custom code through the HTML app or Velo by Wix. Learn more: https://support.wix.com/en/article/site-reported-for-malware

10com Web Development
3 days ago
4 min read

Updated: 1 day ago

10com graphic warning about Wix malware scam emails, highlighting fake security threat messages targeting Wix site owners with phishing attempts.

We’ve seen a sharp increase in fake “Wix Support” messages being sent to website owners, both through email and Wix contact forms. These phishing attempts are designed to create fear by claiming your site has been infected with malware or flagged for unsafe redirection. In reality, they are scammers senders are not Wix, and their goal is to trick you into replying, clicking malicious links, or handing over sensitive information. At 10com, we’re monitoring these trends closely so we can help protect Wix users, expose these scams, and show you exactly how to spot, report, and avoid them.

Wix makes it clear: all Wix websites are malware-free. According to their official Help Center, malware only becomes a risk if you add unapproved third-party code through the HTML app or Velo by Wix. Otherwise, your site is secure and not subject to the kind of threats scammers describe.

This makes it easy to spot scams. If you receive a message claiming your Wix site is infected or blacklisted, it is not coming from Wix.

Read Wix’s full malware policy here.

Example Scam Message

From: Wix Support (info.wixmalwarereports@gmail.com)

Phone: 415-643-6479

Message:

“We have detected severe unauthorized redirection activity on your Wix website, identified as a critical security threat. Failure to address this issue within 72 hours will result in suspension and permanent deactivation. Reply ‘LIVE SUPPORT’ to connect with a Wix Security Specialist.”

Screenshot of a fake Wix support email scam falsely claiming a website has malware, showing phishing red flags like Gmail address, fake phone number, urgent suspension warning, and request to reply LIVE SUPPORT.

How to Spot These Phishing Attempts

Wix’s phishing guidelines, along with real-world scam examples, show common red flags:

Fake email addresses — Scammers use Gmail or lookalikes (e.g., info.wixmalwarereports@gmail.com, vvix.com, wIxx.com).
Non-Wix phone numbers — Legitimate Wix support never uses random numbers.
Urgent scare tactics — “Immediate suspension,” “critical threat,” or countdown deadlines.
Form submission abuse — Messages arriving through your site’s contact form to appear more credible.
Suspicious grammar & formatting — Errors, awkward phrases, and generic greetings like “Dear Merchant.”
Unverified links — Directing you to unofficial websites or fake login pages.

Wix confirms: Legitimate emails always come from @wix.com.

Known Fake “Wix Support” Email Addresses (Reported Phishing Attempts)

Scammers often rotate through different Gmail accounts or look-alike domains to impersonate Wix. None of the addresses below are legitimate Wix emails—real Wix communications always come from @wix.com.

Here is a running list of addresses we’ve observed in phishing attempts targeting Wix site owners:

Disclaimer: This list is provided for awareness and educational purposes. Scammers frequently create new fake addresses, so if you receive a suspicious message that is not from @wix.com, treat it as untrustworthy and report it to reportphishing@wix.com.

Bookmark this page, we’ll keep updating the list as new scam addresses appear.

How to Report These Scams to Wix

If received via Wix Inbox (contact form): Mark as spam directly in your Wix Dashboard.
If received via email: Forward the full message (with headers) to reportphishing@wix.com.
Check your dashboard: Any legitimate site warnings will always appear inside your Wix account, not in random emails.

How to Protect Your Wix Website

Verify the sender’s domain before clicking links.
Enable two-factor authentication (2FA) on your Wix account.
Keep your apps and integrations up to date.
Educate your team about phishing attempts.
Regularly review your Wix Inbox and mark suspicious messages as spam.

Frequently Asked Questions About the Wix Malware Scam

Is the “Wix Malware Report” email real?

No. These emails are phishing scams designed to scare you into replying or clicking unsafe links. Wix confirms that all sites on their platform are malware-free unless you manually add unapproved third-party code. Official details here: Wix Malware Policy .

What does Wix say about malware on their platform?

Wix states clearly that all Wix websites are secure and malware-free. The only exception is if you add unsafe custom code through Velo by Wix or the HTML app. You can read Wix’s official explanation here: Site Reported for Malware .

How do I report phishing attempts to Wix?Forward the entire message, including technical headers, to reportphishing@wix.com. If the phishing attempt arrives through your site’s contact form, mark it as spam directly in your Wix Inbox. See Wix’s official guidance: Identifying and Reporting Phishing .

What if I already clicked the link or replied?Immediately change your Wix account password, enable two-factor authentication, and contact Wix Support directly for assistance. Do not provide further information to the scammer.

Can scammers deactivate my Wix account if I ignore them?No. Only Wix can suspend or deactivate an account, and any legitimate action will appear in your Wix Dashboard or through verified Wix communication channels.

Why do scammers use my site’s contact form?It creates the illusion of legitimacy because the message arrives through your own website. Wix confirms that security warnings will never be delivered through your site’s contact form.

What are the most common signs of a phishing scam?

Sender email is not from @wix.com (often a Gmail address).
Phone number is not a Wix phone number.
Urgent or threatening language.
Grammar errors or generic greetings like “Dear Customer.”
Links that direct to unofficial websites.Learn more here: Wix’s phishing guide .

Will Wix ever ask for my password by email?No. Wix will never ask for your password, financial information, or login credentials through email, chat, or form submissions.

How can I reduce spam submissions on my site?Enable Wix spam filters, activate CAPTCHA on forms, and regularly review your Wix Inbox. More tips here: Identifying and Reporting Phishing .

How can I stay updated on scam attempts?Follow Wix’s Help Center resources and check blogs like 10com’s for the latest alerts. Staying informed is the best way to avoid new phishing tactics.

About 10com Web Development

We’re the #1 Wix web design partner worldwide, trusted by thousands of businesses. With over 30,000 projects completed and 1,500 five-star reviews, we know Wix inside and out, including how to keep your site safe.

Need help with your Wix site? Explore our services:

Protect your business and grow with 10com, the top Wix agency on the planet.

See Why Businesses Choose 10com

At 10com, we don’t just talk about keeping your business safe and growing online, we live it every day. Watch this quick 60-second video to see why thousands of business owners trust us as their Wix partner.

👉 Ready to protect your business and grow online? Explore our Wix Website Design Packages