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Refund Policy

In light of the fact that 10COM WEB DEVELOPMENT, d.b.a. 10com Web Development (here “10COM”) is offering non-tangible, irrevocable, and easily copied goods, we do not issue refunds once the order is accomplished and the product is sent. You acknowledge and agree that it is your responsibility to review the Refund Policy when making payments to 10com Web Development. It is your responsibility as a consumer to inquire, review and understand refund policies prior to purchasing any product or service from 10COM. Please note, the services and products we sell can easily be copied or reproduced upon receipt of their delivery, this is why we do not honor refund requests for any delivered products or services. By making payment on this website or to an invoice you the client unequivocally acknowledge and agree to our refund policy. By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

 

Nonetheless, we understand that unique circumstances can arise, ones that could possibly compromise the integrity of one or more of our products.

 

Refund Restrictions

  • Refund not applicable to purchases made on or before January 1st, 2019.

  • Refund not applicable on premium template sites.

  • Refund not applicable once three rounds of revisions are requested.

  • Refund not applicable on any service where a 3rd revision request had been made.

  • Refund not applicable on requests for a refund beyond seven (7) calendar days of the first payment.

  • Refund not applicable on bulk hour purchases – in full or in part.

  • Refund not applicable to marketing and SEO campaigns of any kind.

  • Refund not applicable on SEO services.

  • Refund not applicable on any form of graphic design or web design services.

  • Refund not applicable on any form of video production or animation services.

  • Refund not applicable on any form of content writing services.

  • Refund not applicable on any form of social media services.

  • Refund not applicable on domain registration fees.

  • Refund not applicable for express service clients.

  • Refund not applicable on shared screen training services, prior or after.

  • Refund not applicable for prepaid hosting fees.

  • Refund not applicable on convenience fees.

  • Refund not applicable on refund requests not put in writing within (7) days of the first payment.

  • Refund not applicable when the creative brief is lacking in the required information.

  • Refund not applicable if the client's business is closing or changing name or business.

  • Refund not applicable for reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.

 

Our policies are made easily available for review prior to any purchase being made, therefore we do not bear any responsibility lacking the customer. We do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for any third-party applications.

Design, Marketing, Content Writing, SEO, and Consulting Services

In consideration of the time involved by 10com Web Development, if at any point you wish to cancel a service in the process, all paid fees up to that point in the process are non-refundable. The non-refundable policy also includes and is not limited to all retainer or deposit fees paid, even if the project has not yet started, as resources are reserved and confirmed for your project at the time of the initial payment.

Payment of retainer deposits by Clients signifies an official commitment to the project. 10com Web Development will rely upon that commitment for future scheduling of staff, quotation of resource availability to other prospective clients, and may defer other profitable opportunities in order to staff a committed project. It is impossible to quantify the potential opportunity loss caused by a project cancellation. Therefore, no refunds will be issued for any services of any kind (including but not limited to web development, graphic design, marketing, web design, consulting, content writing SEO, ongoing site maintenance, subscription-based services, etc.).
 

Subscription Plans and Automatic Renewals
For your convenience, some services offered by 10com Web Development may be made on a recurring subscription basis (“Paid Subscription”). Where you decide to purchase any Paid Subscriptions, your payment information shall be logged, and you will be charged monthly for any Paid Subscriptions. YOU AUTHORIZE US TO BILL YOU ON A RECURRING BASIS AND AGREE THAT AT THE EXPIRATION OF YOUR INITIAL PAID SUBSCRIPTION, YOUR PAID SUBSCRIPTION SHALL AUTOMATICALLY RENEW FOR ADDITIONAL MONTHLY SUBSCRIPTION PERIODS (OR FOR THE SAME PERIOD AS YOUR INITIAL PAID SUBSCRIPTION) UNTIL WE ARE NOTIFIED OTHERWISE. YOU AGREE THAT NO ADDITIONAL CONSENT IS REQUIRED BY YOU TO CHARGE YOUR PREFERRED PAYMENT METHOD AUTOMATICALLY AND ON A RENEWABLE BASIS FOR THE PAID SUBSCRIPTION PLAN SELECTED BY YOU.  If you wish to cancel your Paid Subscription, please provide a notification to your project manager via email.  Where your Paid Subscription has been canceled or expired, we have no liability to you for any deleted, inaccessible, modified, or removed User Content.

Web Design Statement

A Web Design by 10com Web Development statement with a link to www.10comwebdevelopment.com will appear on all pages in the footer of all websites designed or powered by 10com Web Development. A $500.00 US surcharge would be payable if the link is asked to be removed. Removing the link without prior approval of 10com Web Development would be a breach of this agreement.


Subscription Plans Refunds
As we offer online services, we cannot offer refunds for any Paid Subscriptions or any paid services.  Please be aware that all purchases are final. 

Chargebacks and Disputes:

By making payment on this website or to an invoice you the client acknowledge and agree to our policies, including but not limited to our refund policy. 

10com Web Development does not ask the client for credit card information. The client is directed to the product page or supplied a link to the invoice so the payment can be executed on the client's end. Claims that the client did not execute the payment, was not aware of such charges, or services not received are illegal and fraudulent.

If we receive a chargeback or payment dispute (i.e. PayPal Dispute or Card Chargeback) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the card company), plus any outstanding balances including but not limited to legal fees accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.

 

Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund.

 

Please read and make sure you fully understand our refund policy prior to making a payment.

The ONLY circumstances where we will honor requests for a refund are for the following:

  • Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within (7) days from the original order placing date. Otherwise, the product will automatically be considered received and downloaded and no further consideration will be made otherwise;

  • Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within (3) days may result in a refund decline;

  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within (72) hours of receipt of details of the defect. If any deficiency is approved and we fail to correct it within (72) hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your Wix account will be requested and required by our technicians in order to identify and fix the possible issue or issues with our Product. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your Wix account will result in your immediate disqualification for a refund.

  • Product not-as-described: such issues should be reported to our Technical Support Department within (7) days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website offering and displaying details on the product. Complaints that are based merely on the customer’s false expectations or wishes are not honored. Sample products are made available for evaluation purposes in our free sample templates section.

Misc.

We reserve the right to refuse service to anyone at any time, for any reason.

Anything not explicitly stated in this Refund Policy is subject to interpretation at 10com Web Development's sole and absolute discretion

 

Web design and development projects require extensive resources, consume our time, and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups, and smaller design components within a website, etc.) and custom development projects (i.e. PHP programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets canceled, delayed or postponed by the client, then all monies paid will be retained by 10com Web Development and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined in the scope of the work are non-refundable. 

Comprehensive Non-Refundability and No-Credit Policy

In recognition of the unique, custom nature of digital services and the irrevocable time and resources committed once a project commences, 10COM WEB DEVELOPMENT reiterates that all services provided are entirely non-refundable. This includes, but is not limited to, web development, graphic design, marketing, consulting, content writing, SEO, and ongoing site maintenance. By initiating a project with us, clients accept and agree that all payments made are final and acknowledge the non-refundable nature of the work undertaken.

10COM WEB DEVELOPMENT does not offer credits for unused line items or partially completed services within any given project scope. Once a service is contracted, the associated costs are allocated towards the commencement and potential completion of that service. Clients agree and understand that changes to or removal of services from the project scope, after the project's initiation, will not result in the issuance of any credit or partial refund.


Clarification on Service Cancellation

In the event a client decides to cancel a service that is in process, it is understood that all fees paid until that point are non-refundable. This policy is rooted in our commitment to allocate resources, including staffing and scheduling, based on project commitments. Cancellation disrupts project planning and resource allocation, therefore, necessitating this non-refundable policy.


Commitment Acknowledgment

By agreeing to engage 10COM WEB DEVELOPMENT for digital services, clients explicitly acknowledge their understanding and agreement to our non-refundable policy. This acknowledgment is an integral part of our terms and conditions, ensuring a mutual understanding of the commitment made by both parties. It is the responsibility of the client to review this policy and inquire about its implications before making payment or initiating a project.

The customer understands, acknowledges, and agrees that 10com Web Development has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the commencement of the plan to list and/or update the customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. 10com Web Development is not responsible for changes made to the customer’s websites by other parties that adversely affect the search engine or directory rankings of customers’ web site. SEO and marketing professional services require extensive resources, and strategy, and consume our time, and incur internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.

No Refunds. All sales are final, and 10com Web Development does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. 

10com Web Development reserves the right to disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.

 

Contact Us

Please allow 12-24 hours for our Support Team to get back to you regarding any problem you may have. Any and all requests for a refund must be submitted to billing.payments@10comwebdevelopment.com within a period of 1 week (“7 Days”) following the initial transaction with the issue for consideration. We highly recommend that you include within your request, a detailed and grounded reason for why you are requesting a refund. Please make sure your request does not contradict our Terms and Conditions policies. If an exception for refund is granted, it can only be fulfilled upon receipt of a Waiver of Copyright signed by you.

 

Our Technical Support Team is always eager to assist you with any issues you may have and promise to deliver you highly professional support in a timely manner. Thank you for purchasing our products and services.

The undersigned hereby agrees to the terms, conditions, and stipulations of this agreement.

 

This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and agreed upon by both parties.

 

AGREED TO:

 

By Client (Electronically Consent – IP, Time, and Date is Logged) – No Signature Needed

 

Duly Authorized

 

10COM WEB DEVELOPMENT. - No Signature is Needed, Valid only After Receipt of Advance Payment

10com Web Development

205 N Michigan Ave

Suite 810

Chicago, IL 60601

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