Refund Policy

This Refund & Dispute Policy (“Policy”) governs all services rendered by 10COM WEB DEVELOPMENT LLC (“10com,” “we,” “us,” or “our”). By engaging our services and submitting payment, the client (“Client,” “you,” or “your”) confirms full understanding and acceptance of these terms.

1. General Policy Overview

This Policy applies to all services including but not limited to:

Website design and development
Graphic and logo design
Content writing
SEO and marketing
Consulting and strategic planning
Subscription-based or support services

By purchasing from 10com, you acknowledge and accept the terms outlined in this Policy. These terms represent the full and final agreement between the parties and override any prior assumptions, informal communications, or contradictory expectations not expressly stated in writing.

2. Non-Refundable Nature of Custom, Intangible, and Easily Copied Goods

All services provided by 10com are custom, non-tangible, irrevocable, and easily copied digital goods. Due to their nature, once delivered in part or in full, these services cannot be returned, revoked, or undone.

Accordingly, all payments are final and non-refundable once any of the following occurs:

Assignment of a project manager or internal resource
Access to client portal, workspace, or files
Intake or onboarding forms are submitted and reviewed
Delivery or preview of any file, layout, copy, design, or concept
Strategy, consultation, or planning meeting is conducted
Initiation of project communication with internal staff

The client expressly waives all rights to dispute service value based on subjective judgment, including but not limited to perceived tone, layout, content style, or expectations not outlined in writing. Mere dissatisfaction, preference, or opinion shall not be considered a valid reason for dispute or refund.

A change of mind or personal dissatisfaction does not constitute grounds for refund. All 10com services are custom, non-tangible digital work and are non-refundable once activation has occurred.

This policy aligns with prevailing industry standards and Federal Trade Commission (FTC) guidelines regarding digital, easily duplicated deliverables.

3. Timeline Estimates and Client Responsibilities

Turnaround times are estimates only and rely on timely client participation. 10com is not responsible for delays caused by:

Late content submission
Delayed approvals
Revision loops
Indecision or non-responsiveness

Refunds or compensation will not be issued due to delays that originate from client inaction.

If the client fails to provide necessary content, feedback, or approvals within 30 days of project initiation, the project will be marked abandoned. All payments will be forfeited. A reactivation fee may apply.

4. Scope of Revisions and Constructive Feedback

Each package includes a defined number of revisions. Revisions must be specific, actionable, and within the original scope. Statements such as “I don’t like it” without clear direction are not valid revision grounds. Additional edits beyond the scope will be billed separately.

Constructive feedback must include specific elements to be actionable (e.g., color preferences, layout suggestions, content tone). We aim to collaborate, but clarity is essential for progress.

If the client fails to respond to revision requests within 14 business days, 10com reserves the right to mark the project as complete.

5. Communication Channels and Conduct

All official communication must occur through the client portal. This includes project updates, approvals, revisions, and feedback. For legacy clients, email communication will be accepted temporarily, but portal use is required for all active and future projects.

Phone calls, text messages, social media, or other informal channels will not be recognized for the purpose of revisions, approvals, or deadlines.

Clients are responsible for checking the portal regularly to stay up to date with project progress and requests. Non-responsiveness via the designated communication channels may result in project delays or completion based on the latest deliverable.

Unprofessional behavior, excessive follow-ups, or harassment of staff, whether in the portal, via email, or any other medium, may result in project suspension or termination without refund.

6. Platform Limitations

10com designs and delivers services using third-party platforms such as Wix, WordPress, and Shopify. The client acknowledges that 10com has no control over these platforms’ policies, feature changes, service interruptions, or limitations. Platform-related limitations, technical issues, or policy shifts are not grounds for dispute or refund. Clients are responsible for reviewing and accepting the terms of use for any third-party platform used in their project.

7. Deliverable Approvals and Acceptance

Client approval, whether by email, form, portal click, or verbal confirmation, shall be deemed final and irrevocable. Additionally, accessing, downloading, viewing, or engaging with any deliverable or asset constitutes acceptance of that deliverable as fulfilled.

Once a deliverable has been approved or accessed, it is considered complete. Revisions after approval are subject to additional fees.

8. Chargebacks, Disputes, and Fraudulent Claims

8.1 Required Internal Resolution

Clients agree not to initiate chargebacks or third-party disputes without first contacting billing.payments@10comwebdevelopment.com within 7 days of the disputed item.

8.2 Fraudulent Misrepresentation

Any dispute filed after service delivery, access, or approval, especially claims of “unauthorized charge” or “non-receipt,” shall be deemed fraudulent.

10com reserves the right to:

Refer unpaid balances to collections
Recover full fees including legal costs and penalties
Report to fraud databases and authorities such as the FTC and IC3
Enforce breach remedies under contract law

8.3 Chargebacks, Damages & Breach of Agreement

Initiating a chargeback or payment dispute after services have been delivered, approved, or actively engaged with constitutes a material breach of this agreement and may result in immediate termination of services, forfeiture of access, and escalation to collections and legal remedy.

If a client initiates a chargeback that is found to be unfounded, abusive, or fraudulent, 10com Web Development reserves the right to:

Submit all relevant documentation, including but not limited to timestamped approvals, IP logs, communication history, and delivered files, to any payment processor, legal authority, or collection agency as evidence;
Recover the full invoice amount plus a 30% administrative and recovery fee to compensate for fees, time lost, and reputational harm;
Pursue legal action or third-party collections to recover the disputed amount, associated damages, and any legal or administrative costs incurred;
Report the incident to relevant platforms, merchant networks, and industry directories as a matter of record.

Clients are solely responsible for ensuring any disputes filed in error are properly and promptly canceled with their financial institution. Failure to finalize cancellation may still result in financial liability, regardless of intent.

By purchasing any service, you agree to communicate in good faith, use proper resolution channels, and honor the Terms herein. Abuse of the chargeback process is considered not only a violation of our agreement, but may constitute fraud under applicable law.

9. Digital Proof and Consent

All interactions including approvals, file downloads, logins, access logs, and communications are digitally timestamped and IP-logged. These records constitute binding legal evidence of fulfillment.

Client acknowledges that payment submission, form completion, file access, or portal engagement constitutes legal consent under the E-SIGN Act (15 U.S.C. §§ 7001–7031). Formal signature is not required to enforce this agreement.

10. Refund Eligibility – Limited Exception

Refunds may be considered only if all of the following are true:

No project manager has been assigned
No access to portal, files, or previews has occurred
No planning or strategy has been initiated
The request is made in writing within 7 calendar days of payment

All exceptions are discretionary and evaluated on a case-by-case basis, considering factors such as project scope, level of service rendered, and communication history.

11. Governing Law, Venue, and Jurisdiction

This Policy shall be governed by the laws of the State of Texas with exclusive venue in Tarrant County, Texas. All disputes are subject to binding arbitration under the Federal Arbitration Act.

Clients waive any right to jury trial, class action, or jurisdiction elsewhere.

12. Policy Enforcement and Survivability

Failure to comply with this Policy may result in account termination, service suspension, or permanent forfeiture of files and deliverables.

If any clause herein is held invalid, the remaining provisions shall remain in effect.

13. File Storage and Retention

Files and deliverables will be retained by 10com for a period of 30 days following project completion unless otherwise agreed in writing. After this period, files may be archived or deleted at our discretion. Clients are responsible for downloading and securely storing all final deliverables once approved. Requests for file retrieval after the 30-day window may incur an administrative fee or may be unavailable.

14. Billing Contact

All billing or dispute-related communication must be submitted in writing to:
billing.payments@10comwebdevelopment.com
Please allow up to 48 business hours for a response.

15. Final Acknowledgment

By making payment, the client:

Affirms this Policy has been read, understood, and accepted
Acknowledges the irrevocable, non-refundable nature of services
Accepts that digital acceptance is legally binding and enforceable
Agrees that this Policy supersedes any verbal representations or assumptions

16. Collections, Legal Recovery, and Reinstated Service Value

In the event of non-payment, chargeback, or default, the client agrees that:

All discounts or promotional pricing applied to the project will be revoked and the full standard rate for services rendered shall become immediately due
10com may pursue recovery through collections, legal action, or arbitration
The client will be held liable for all costs of recovery including but not limited to:
- Attorney’s fees
- Collection agency fees
- Court costs
- Administrative handling charges
- Interest on unpaid balances

By submitting payment, the client waives all rights to retain discount pricing in the event of breach, dispute, or failure to pay.

17. Web Design Statement

A Web Design by 10com Web Development statement with a link to www.10comwebdevelopment.com will appear on all pages in the footer of all websites designed or powered by 10com Web Development. A $500.00 US surcharge would be payable if the link is asked to be removed. Removing the link without prior approval of 10com Web Development would be a breach of this agreement.

18. Misc

We reserve the right to refuse service in cases of abuse, breach of agreement, or misalignment with our values and policies.

Anything not explicitly stated in this Refund Policy is subject to interpretation at 10com Web Development's sole and absolute discretion

No Guarantee of Results

10com makes no guarantees regarding specific performance outcomes, search engine rankings, traffic growth, or financial return on investment. Marketing and SEO services are inherently variable and depend on multiple external factors beyond our control. While our team operates with industry best practices, results will vary by client, industry, and market conditions.

The customer understands, acknowledges, and agrees that 10com Web Development has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the commencement of the plan to list and/or update the customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. 10com Web Development is not responsible for changes made to the customer’s websites by other parties that adversely affect the search engine or directory rankings of customers’ web site. SEO and marketing professional services require extensive resources, and strategy, and consume our time, and incur internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.

The undersigned hereby agrees to the terms, conditions, and stipulations of this agreement.

This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and agreed upon by both parties.

AGREED TO:

By Client (Electronically Consent – IP, Time, and Date is Logged) – No Signature Needed

Duly Authorized

10COM WEB DEVELOPMENT. - No Signature is Needed, Valid only After Receipt of Advance Payment

10com Web Development

640 Taylor St Suite 1200, Fort Worth, TX 76102