Wix Support Email Scam Alert: “Your Account Has Been Blacklisted” – How to Spot, Report, and Avoid It
- 10com Web Development
- Aug 12
- 3 min read
The Growing “Wix Support” Phishing Scam
We’ve seen a sharp increase in fake “Wix Support” messages targeting website owners through their contact forms and email. These scammers attempt to create panic by claiming your account has been blacklisted for “redirecting visitors to unsafe destinations.”
Below is an actual example of one such scam:
Example Scam Message:
From: WIX SUPPORT (wix.info.sitesecure@gmail.com)
Phone: 0547345365
Message: Dear Merchant, Your account has been blacklisted following complaints that your website is redirecting visitors to unsafe destinations—behavior consistent with malware.
Status:
● Security Level: Critical
● Compliance: Failed
● Reason: Unsafe redirection flagged by upstream servers
This is not a platform-originated issue but stems from your site's content or configuration. If unresolved within 72 hours, your account may be suspended and permanently deactivated.
Reply “LIVE SUPPORT” to speak with a specialist within 15 minutes. Sincerely, Platform Security Team WIX.com
Why This is a Scam
● Fake email address – Wix only sends from verified @wix.com addresses.
● Suspicious contact details – Phone numbers and reply-to addresses don’t match Wix’s official contact info.
● Urgent scare tactics – Designed to pressure you into responding without verifying the source.
● Sent through contact forms – Wix will not communicate security issues via your own site’s form submissions.
How to Report These Scams to Wix Security
Wix has confirmed the best way to report phishing attempts:
● If received via your site’s contact form – Mark the message as spam directly in your Wix Inbox.
● If received via email – Forward the message to reportphishing@wix.com with the full technical email headers so their Security team can investigate and block the source.
How to Protect Yourself from Scams Like This
● Verify the sender’s domain before clicking links.
● Enable two-factor authentication on your Wix account.
● Keep your site and integrations updated.
● Only respond to messages from confirmed Wix communication channels.
Frequently Asked Questions About the Wix Support Email Scam
Wix Support Scam FAQ: How to Identify, Avoid, and Report Fake “Your Account Has Been Blacklisted” Emails
1. Is the email saying “Your account has been blacklisted” from Wix real?
No. This is a phishing scam. Wix will never notify you of account blacklisting through your site’s contact form or from an unverified email address.
2. How can I tell if an email claiming to be from Wix is a scam?
Check the sender’s domain — real Wix communications come from @wix.com. Look for incorrect contact details, grammar errors, and scare tactics.
3. Where do I report a suspicious Wix email?
Forward it to reportphishing@wix.com with the full technical email headers so Wix Security can investigate.
4. What should I do if I clicked a link in a phishing email?
Change your Wix account password immediately, enable two-factor authentication, and contact official Wix Support for help.
5. Can phishing emails come through my website’s contact form?
Yes. Scammers often use contact forms to make messages appear legitimate. Always verify sender information.
6. Will Wix ever ask for my password by email?
No. Wix will never ask you to share your password via email, chat, or contact forms.
7. What are the most common signs of a phishing attempt?
Unverified sender address, urgent language, suspicious links, and requests for personal or financial information.
8. Can scammers deactivate my Wix account if I ignore them?
No. Only Wix can manage your account status, and legitimate actions will always be communicated through your dashboard and verified channels.
9. How often should I check my Wix Inbox for spam?
Regularly review and mark suspicious submissions as spam to help protect your site and train Wix’s filters.
10. How can I prevent phishing emails from reaching me?
Enable spam filters in Wix, keep your site software up to date, and educate your team about recognizing phishing attempts.
About 10com Web Development
We’re the #1 Wix web design partner in the world, with:
10+ years of experience on the Wix platform
10,000+ completed Wix projects
1,500+ five-star reviews
We offer:
We are also a proud Wix Partner, the #1 Web Design Partner, and a member of the Wix Advisory Board.
Our offices serve clients nationwide and globally, with local expertise in:
Appleton, WI